The Google Calendar Action simplifies scheduling by integrating directly with Google Calendar. Designed for SMBs like restaurants, dealerships, and dental clinics, this feature supports configurable working hours, booking durations, and meeting formats to provide seamless appointment management.

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Configuration Options

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1. Action Name

  • Customizable identifier for the action.
  • Examples: “Google Calendar Booking,” “Schedule Consultation,” etc.
  • Required Field: Helps organize and identify specific actions.

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2. App Selection

  • Google Calendar to connect directly with its calendar system.

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3. Calendar Selection

  • Dropdown menu to select from connected Google calendars.
  • Required Field: Ensures appointments are tied to the correct calendar.

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4. Call Type Configuration

  • Select the type of appointment:
    • Inbound (e.g., customer calls restaurant for reservations).
    • Outbound (e.g., follow-up calls for dental consultations).
    • Both for dual-purpose workflows.
  • Required Field: Defines the scope of the calendar action.

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5. Meeting Location

Support for various meeting formats, offering SMBs unmatched flexibility:

  • Google Meet: Virtual appointments for remote consultations.
  • Zoom: Ideal for video-based interactions.
  • Custom: Define personalized meeting locations (e.g., in-office, onsite visits).

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6. Starting Date

  • Select a specific date to begin scheduling availability.

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7. Working Hours

  • Configurable days of the week:
    • Options: Sunday (S), Monday (M), Tuesday (T), Wednesday (W), Thursday (T), Friday (F), Saturday (S).

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8. Duration

  • Define the length of each appointment.
  • Default: 30 minutes.
  • Options range from 15 minutes to 1 hour.

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9. Booking Window

  • Specify how far in advance customers can book appointments.
  • Example: Limit bookings to the next 10 days.

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10. Slots Per Day

  • Set the maximum number of bookings allowed in a single day.

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11. Break Between Slots

  • Define buffer time between appointments.
  • Default: 0 minutes.

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12. Delay

  • Introduce a natural delay in scheduling actions.
  • Default: 2 seconds.
  • Adjust as needed to match user workflows.
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