Basic Configuration Steps
Accessing Profile Settings
- Navigate to AI Agent section, select your AI agent or create an AI Agent
- Your landing section will be profile section
Essential Setup
Profile Image
- Upload an image to represent your AI agent
- Supported size: 256 x 400px, max 1MB
- Accepted formats: PNG, JPEG and JPG
Name
- Enter a human-like name (e.g., “John”, “Jay”, “Sam”)
- This name will be used by the AI agent during conversations
- Choose a name that feels natural and relatable to your audience
Title
- Add a professional title or role description
- Examples: “Booking Agent”, “Receptionist”, “Customer Service Representative”
- Helps users understand the agent’s purpose and expertise
Characteristics
- Select personality traits that define your AI agent’s behavior
- Available characteristics:
- Polite - Uses courteous language and proper etiquette
- Concise - Keeps responses clear and brief
- Empathetic - Shows understanding and compassion
- Professional - Maintains formal and business-like approach
- Friendly - Creates warm and welcoming atmosphere
- Proactive - Anticipates needs and offers solutions
- Calm - Maintains composure in all situations
- Inquisitive - Asks relevant questions to better understand
- Detail-Oriented - Pays attention to specifics
- Adaptive - Flexibly adjusts to different situations
- Choose traits that align with your business needs and customer expectations
Timezone
- Set the timezone to help AI reference correct date and time during calls
- Enables AI to use appropriate time-based greetings (e.g., “Good morning”, “Good evening”)
- Essential for scheduling and time-sensitive conversations
Language
- Select from available language options
- Includes English, Spanish, French, and more
Voice
- Choose from available voice options
- Preview voices before finalizing
- Tip: Match voice to agent purpose (calm for support, dynamic for sales)
Advanced Settings
Communication Parameters
Responsiveness
- Adjust response timing from Slow to Fast
- Fine-tune based on use case requirements
Interruption Sensitivity
- Set how agent handles mid-conversation interruptions
- Scale ranges from Low to High sensitivity
Emotional Expression
- Customize emotional tone from Calm to Emotional
- Creates more natural interactions
Voice Speed
- Adjust speaking pace from Slow to Fast
- Optimize for clarity and engagement
Background Audio
- Add ambient noise options
- Choose from office, café, or other environments
- Creates more realistic conversation settings
Call Management
Maximum Call Duration
- Set time limit for conversations
- Helps manage resources efficiently
Silence Detection
- Configure end-call silence threshold
- Automatically ends inactive calls
Voicemail Detection
- Enable AI to detect when call goes to voicemail
- Helps manage automated responses appropriately
Voicemail Drop
- Enable automatic voicemail message delivery
- Customize voicemail drop message
- Message will be left when voicemail is detected
Management Features
Agent Administration
Deletion
- Access via three dots (⋮) menu
- Permanent action - cannot be undone
Duplication
- Copy existing agent configurations
- Saves time when creating similar agents
- Allows minor adjustments to copied settings
Best Practices
- Test voice and response settings before deployment
- Regularly review and adjust settings based on user feedback
- Keep timezone settings aligned with your primary user base
- Choose background noise appropriate to your business context
- Maintain reasonable call duration limits for optimal resource usage